Technical Support Specialist

What Will You Do?

• Be the main point of contact (L1, L2) for our customers.

• Gather support requests: Log detailed information on the issue and provide first-line support whenever possible.

• Ensure the proper handover of issues from the customer to the beginning of the internal support process.

• Triage issues and manage their prioritization.

• Use and maintain a knowledge base to swiftly respond to standard cases.

• Work together with colleagues to solve more complex issues.

• Ensure proper issue tracking and response to a customer with a solution.

• Apply a pro-client approach: Keep customers informed about the status of their issue to build loyal relationships.

Who Are We Looking For?

• A quick learner who is interested in cyber-security and isn’t afraid of taking on challenges.

• A structured person who can orient him/herself in various issues, from infrastructure problems to mobile application behavior.

• Someone with strong communication skills in both Czech and English.

• A proactive colleague with good communication skills.

• A good observer and listener to identify an issue's symptoms, impact, and possible root cause. 

• Optional experience in providing technical support.

• Optional experience within the cyber-security industry.

What Will You Learn?

• You will gain deep knowledge of our products.

• You will have the opportunity to follow career opportunities in our R&D department (e.g. DevOps Engineer, Developer, QA, or IT Analyst).

What Are We Offering?

• A powerful company vision.

• Salary: 40 000 - 60 000 CZK / month.

• The latest MacBook with the top configuration.

• The opportunity to work on software used by millions.

• Great freedom in working from anywhere and at any time, as long as the work is done.

• Work on both open-source and closed-source projects.

• Skilled colleagues to help you grow.

Apply For The Position

We would love to welcome you as our colleague. Send us your CV today and grow your career.

E-mail: [email protected]