Albanian Post and Helius Systems Make Payments Easier With Their Innovative Fintech App Protected by Wultra Authentication

Albania's national postal service, Albanian Post, is one of the largest financial services providers in the country. Since only about half of Albania's adult population has a bank account, Albanian Post is exceptionally well-positioned to provide accessible banking and payment services, especially in rural areas. Albanian Post can easily reach people all over the country with their 550+ post office locations. To make their financial services attractive to a more tech-savvy audience, it also released an iOS and Android app that was built in cooperation with Helius Systems, a leading software vendor in Albania.

The application from Albanian Post (iOS, Android) has to compete toe-to-toe with well-established fintech apps. As a result, an improved user experience was a significant motivation for implementing a user-friendly authentication flow based on mobile security components from Wultra. The app's users can log in or approve payments simply by entering a PIN code, or by using face recognition or a fingerprint scan.

Strong customer authentication and secure payments are top priorities for us. We want to drive the adoption of our mobile app in the Albanian market. To achieve this, people need to use our app with confidence.
Erdet Kellici Head of Information Technology and Development Unit at Albanian Post

Despite dramatically improving the user experience, the process is, in fact, more secure than with conventional credentials. The authentication module tightly links the specific mobile device with the app user's identity. Finally, the implementation of cryptographic authentication provides a solid basis for future regulatory compliance in banking and electronic payments.

About Albanian Post

Albanian Post is the national postal service of Albania. It operates as a public limited company owned by the government and offers services through 553 post offices across the country. Albanian Post is the biggest trading company operating in the postal and financial services market. Over the years, it has been focused not only on its commercial activity but has also served as a vital mediator between businesses, citizens, and governments.

About Helius Systems

Helius Systems began their journey in 2002 in the field of Core Banking Systems and ERP solutions with only one mission in mind: to create value for businesses and provide business solutions that can revolutionize business growth. Helius Systems has a team of talented designers, developers, data analysts, and experts who understand the market and deliver far beyond expectations.

About Wultra

Wultra helps the leading European banks and fintech companies build secure digital channels. Our wide range of security-related software technologies covers the whole digital banking application stack on the web and mobile platforms. Security solutions by Wultra focus on the key areas of mobile app security — from authentication and authorization in your app to malware detection on the end user’s device.

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